DESIGN THINKING DIGITAL TRANSFORMATION FINANCIAL SERVICES

An Innovative Solution

Challenge

  • Establishing a broader understanding of the requirements related to new ways of working in leading the digital transformation.

  • Kick starting the transformation with a series of strategic foresight workshops and definition of concrete missions to achieve quick wins and midterm milestones.

  • Training of employees in Design Thinking, Lean Start-up and Agile methodologies.

The Solution

  • Developing of a global Design Thinking and Lean Start-up Toolkit.

  • Applying strategic foresight in developing broader vision.

  • Development of different scenarios and regional differentiators as part of a customized transformation program.

  • Executing of different webinars and trainings for different management levels and per-qualifications in Design Thinking, Lean Start-up and Agile.

Impact

  • Key stakeholders in all business units were trained in appropriate tools, methods and methodologies.

  • Buy in from various stakeholders into the co-created vision and ambition.

  • Distribution of responsibilities for missions to be completed. Introducing Team of Teams methodology and gradual shift towards a more fluid