STRATEGIC TRANSFORMATION PARTNERSHIP FOR RETAILER

An Innovative Solution

Challenge

  • Operating efficiently in face of significant financial challenges.

  • Mastering an organization wide transformation program.

The Solution

  • Applying Design Thinking in the definition of the strategy involving wider parts of the organisation as well as key stakeholders.

  • Initiated a process to design and led a series of personnel observations, interviews and Design Thinking workshops with employees and the respective business units.

  • Design of an integrated business centre for back office services.

Impact

  • Create an embedded culture of continuous improvement .

  • Included services as a strategic enabler for the organization.

  • Increase in service levels, productivity and process efficiency.