STRATEGIC TRANSFORMATION PARTNERSHIP FOR RETAILER

Challenge

• Operating efficiently in face of significant financial challenges.

• Mastering an organization wide transformation program.

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The Solution

• Applying Design Thinking in the definition of the strategy involving wider parts of the organisation as well as key stakeholders.

• Initiated a process to design and led a series of personnel observations, interviews and Design Thinking workshops with employees and the respective business units.

• Design of an integrated business centre for back office services.

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Impact

• Create an embedded culture of continuous improvement .

• Included services as a strategic enabler for the organization.

• Increase in service levels, productivity and process efficiency.